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Zac the Rat

    Why doesn't Starfall read the sentences back fluently?
  What is Starfall's Privacy Policy?
  What are the system requirements needed to use Starfall.com?
  Why has Starfall stopped working?
  Why can't I hear sound?
  Why won't Starfall Load? / Starfall loads and loads but doesn't play
  I'm having trouble with the Downloads / Adobe Reader, Help!
  Does Starfall want to control my microphone and camera?
  Can I Link to Starfall, and if so how?
 
 
 
    Starfall Store Customer Service 
 

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Why doesn't Starfall read the sentences back fluently?

Look for the "ear" icon in many of the books and activities in the It's Fun to Read and I'm Reading sections of the website. In books where it appears, children can click on the ear to hear sentences and passages read fluently.

 
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What is Starfall's Privacy Policy?

Starfall is committed to protecting your privacy. No private information is required or requested to view our educational content.

When you fill out a form, the personal information you enter is used only to process your order or other request. Rest assured, all your information is kept private. We will never give out your email address and we will not bug you.

Our web servers create normal logs of web page accesses and the IP locations of users. This information is kept private and only used to measure website traffic and improve content.

 
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What are the minimum system requirements needed to use Starfall.com?

  • Windows 95, Macintosh OS8, or Linux
  • Internet connection
  • 64 MB Ram
  • 200 MHz processor
  • Internet Explorer 4 or Netscape 4
  • Flash Player 4

Please visit our system requirements test page at: http://www.starfall.com/n/N-faq/n-sysreq.htm

Flash player is free software that lets you view web content created by Flash. For more information, please visit:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15511&sliceId=1


 
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Why has Starfall stopped working?

If you are unable to view pages you were previously able to view, and you are running Starfall on a school network, please check with your network administrator. Starfall may have been accidentally disallowed or flash content may have been blocked.

Otherwise, you may need to clear your cache, also known as your temporary Internet files. Older stored temporary Internet files have been known to create conflicts when Starfall upgrades its content. To remedy this problem:

Windows Internet Explorer 6:

  1. Open Internet Explorer
  2. Choose Tools, then Internet Options
  3. Choose the General Tab
  4. Look for the section "Temporary Internet Files"
  5. Click the button labeled "Delete Files..."
  6. A dialogue box will appear, click "Okay"
  7. Click "Okay"

Macintosh Internet Explorer 5:

  1. Open Internet Explorer
  2. Choose Explorer, then Preferences
  3. Under Web Browser, Choose Advanced
  4. Look for the section "Cache"
  5. Click the button labeled "Empty Now..."
  6. Click "Okay"

If you do not see your operating system/browser configuration, these instructions should be adaptable to your situation. If these instructions do not enable you to see Starfall, please contact us! We'll be happy to help.


 
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Why can't I hear sound?

In most cases sound issues can be resolved by upgrading your Flash Player plug-in. Follow this link to find out the player installed on your system . Or click here to download the free Flash Player plug-in. Restart your computer after installing.

Please visit our sound troubleshooting page at:

http://www.starfall.com/n/faq/sound/load.htm


 
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Why won't Starfall load? (or loads and loads but doesn't play?)

In order to provide you with the best possible experience at Starfall.com, we use very simple JavaScript for navigation and to test your browser capabilities. If your browser's security settings are set too high, this simple JavaScript is unable to run and Starfall will not work properly. To adjust your settings, please follow the directions below:

Windows Internet Explorer 6:

  1. Open Internet Explorer
  2. Choose Tools, then Internet Options
  3. Choose the Security Tab, then Internet Zone
  4. Click the Default Level button
  5. Ensure that the slider is at the medium level
  6. Click okay

Macintosh Internet Explorer 5:

  1. Open Internet Explorer
  2. Choose Explorer, then Preferences
  3. Choose the Web Browser, then Security Zones
  4. Select Medium(more secure) radio button
  5. Click okay

If you do not see your operating system/browser configuration, these instructions should be adaptable to your situation.

Starfall uses the flash plug-in to display interactive content. Third party software used to prevent pop-ups, or screen web content, sometimes prevents flash content from displaying. For example, EarthLink Pop-up Blocker has an option to block all "rich" media. This setting will remove flash content and prevent Starfall.com from functioning correctly. If you are using such software, check the settings to be sure that Flash content is allowed.

If these instructions do not enable you to see Starfall, please contact us! We'll be happy to help. If you have concerns over granting this access based on privacy reasons, please review our privacy policy.


 
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I'm having trouble with the Download Center or Adobe Reader, HELP!

If you are experiencing difficulty downloading PDF files try these tips:

Windows:

Right-click on the link to the PDF file you want to download.
From the pop-up menu, select "Save Target As..." or "Save Link As..."
At the "Save As" window, click "Save"

Macintosh:

Control-click on the link to the PDF file you want to download.
From the pop-up menu, select "Download Link to Disk" or "Save Link As..."
File should automatically download to the location you specify.

Bad CMap/Encoding:

To resolve this error, please download the latest version of the Free Adobe Acrobat reader, from:

http://www.adobe.com/products/acrobat/readstep2.html

 
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Does Starfall want to control my microphone and camera?

Flash Player Settings Dialogue BoxLittle fingers can accidentally click on the right mouse button instead of the left. If the right mouse button is clicked while hovering over any Flash movie, on any website, it will bring up a context menu.

We have eliminated all of the options on this menu, save the few that cannot be removed. One of these options is "settings". If selected, it will bring up a dialogue box similar to the one pictured on the left, asking for permission for Starfall.com to access your camera and microphone. Should this permission be granted inadvertently, please be assured that Starfall.com has no software or program that would make use of a camera or microphone. We suggest that you instruct your children to be careful to use the left mouse button only.

 
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Can I link to Starfall, and if so, how?

Yes, you may! However, we require that you do not display any part of www.starfall.com within a frame of your site. This is to provide the children a safe and non-commercial environment and to ensure the correct functioning of our content. If your site uses frames, please set the target property in the link to "_top". We do not allow any link from a site that misleads readers regarding the source of content. We reserve the right to revoke our consent to the link at any time at our sole discretion.

Directions:

  1. First choose an image from below.
  2. Highlight the text BELOW the graphic with your cursor and select EDIT menu and COPY.
  3. Paste the text you just copied into the HTML Source code of your web page by selecting EDIT menu and PASTE.
  4. Upload your new web page (ask your webmaster for assistance if needed)

That's it! Visitors to your page can then click on the image to go to Starfall's Learn to Read website. Our colorful graphics will automatically change seasonally. You don't have to do a thing! Thank you for sharing Starfall.com

<!-- Begin Starfall.com Learn to Read Link -->
<A HREF="http://www.starfall.com/">
<img width="185" height="40" border="1" 
alt="Starfall Learn to Read"
src="http://www.starfall.com/ni/imglinks/seasonal185x40a.gif"></a>
<!-- End Starfall.com Learn to Read Link -->

<!-- Begin Starfall.com Learn to Read Link -->
<A HREF="http://www.starfall.com/">
<img width="125" height="125" border="1"
alt="Starfall Learn to Read"
src="http://www.starfall.com/ni/imglinks/seasonal125x125a.gif"></a>
<!-- End Starfall.com Learn to Read Link -->

<!-- Begin Starfall.com Learn to Read Link -->
<A HREF="http://www.starfall.com/">
<img width="185" height="40" border="1"
alt="Starfall Learn to Read"
src="http://www.starfall.com/ni/imglinks/everyday185x40a.gif"></a>
<!-- End Starfall.com Learn to Read Link -->

<!-- Begin Starfall.com Learn to Read Link -->
<A HREF="http://www.starfall.com/">
<img width="125" height="125" border="1"
alt="Starfall Learn to Read"
src="http://www.starfall.com/ni/imglinks/everyday125x125a.gif"></a>
<!-- End Starfall.com Learn to Read Link -->
 
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Where children have fun learning to read
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